Frequently Asked Questions
Join Our Team
What do I need to
do to submit an application?
When you submit an application you enter your availability,
contact information, rate, skills, the type of work you want, and
how far you are willing to drive. We will match your skills and
availability with the needs of our clients and call you or send you
email alerts on qualifying jobs that become available in your area.
Do I discuss rates with the client?
No. We have negotiated the rate with our client and our rate with
you.
How does the client pay?
The client pays by credit card or check via phone or the
website. Hourly jobs are charged with a 1 hour minimum and are
prorated by 15 minute increments after that. Please confirm payment
before leaving the client's location. Technicians are not paid
for incomplete appointments.
How do I get paid?
You are paid by us on the 1st and 15th of each month. Hourly jobs
are paid with a 1 hour minimum and prorated by 15 minute increments
after that. A check is sent by US mail to the name and address you
have posted in your profile. You will normally receive the check
within 3-5 business days.
What if the client enters a billing dispute for my service?
In the rare case that client begins a billing dispute, your check
may be held for up to 60 days or until the dispute is resolved and
paid the client. We make all efforts to resolve client disputes as
quickly as possible.
What if I have purchased parts for the client?
If parts are supplied by you, YOU MUST COLLECT PAYMENT for these
items DIRECTLY from the client. You keep this money! Upon
reimbursement from the client, please provide them with the original
receipt for their warranty purposes.
Do I need to send in a W-9?
As your annual pay approaches $600 you will be required to send
us the appropriate IRS forms so we can report your income prior to
additional payment. You can fill out the appropriate form by
selecting
http://www.irs.gov/pub/irs-pdf/fw9.pdf and faxing it to (877)
8GO-GEEK with your signature.
Can I take the clients equipment off site for any reason?
No. We cannot track your hours worked and do not accept
responsibility for clients equipment.
Do you give out my contact information?
This is not our normal procedure and you will be informed when this
has occurred. This is typically done when our client needs to staff
large jobs and has requested our permission to pay you directly.
How will I know when a job becomes available?
You will receive an email alert requesting an hourly bid for the job
and your availability. We evaluate your skills, availability and
rate with other bids and usually award the job within 2 hours. Note:
You may be called directly (sole sourced) if your profile is noted
with good performance on previous jobs.
When do I know I have the job?
You will receive an email confirmation with a detailed description.
You must call the client with in 1 hour to schedule the appointment
to meet the client the specified location. If you are not capable of
handling the call (for any reason) you must contact us immediately
so that we can assign it to another provider.
Will you inform me if another provider gets the job?
If another provider is assigned to service the call we will also let
you know by email.
Do I need to contact the client if I am awarded the job?
Yes, please call the client with in 1 hour of receiving the award
email unless specifically stated other wise in the email.
How much does it cost?
You may post you information in our database for free and we
will contact you if a job becomes available in your area.
Who can provide feedback?
When you are awarded a job, we request feedback from clients after
the job is complete.
What questions are asked to affect each feedback score?
The client is asked the following questions determine your feedback
scores. All of responses are averaged to get your overall rating.
-
Response Score: Were you contacted by the technician within an hour after assignment to confirm your the appointment?
-
Availability Score: Was the technician available as expected to meet your needs?
-
Punctuality Score:Was the technician on time for the appointment?
-
Communication Skills: Was the technician able to clearly explain computer related issues, areas where they could help, and answer your questions in a way that you could understand?
-
Knowledge Score: Do you feel the technician displayed adequate knowledge of the skills that they represented on their profile?
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